Letter from the President & CEO
The litigation support marketplace has transformed significantly in the past decade, and is almost unrecognizable today compared to its shape and form in 2010. Perhaps the most significant vehicle of change has been the consolidation of the marketplace, with all of the smaller, boutique firms being bought up or put out of business by the giants of the industry.
Unfortunately, this has caused some significant issues for attorneys, regardless of whether they are working for a corporation or in a law firm. In essence, the giants of the litigation support market dictate the tone, price, workflow, and strategy, rather than the client doing so. As many attorneys have learned in the past few years, that market issue quickly translates to out of control spending, high risk, and poor efficiency.
HAYSTACKID LLC, on the other hand, has always taken a different approach to its clientele, treating them as partners rather than customers. We offer a consultative approach that defies the sales-driven methodologies of our competitors and, coupled with our spirit of innovation and expertise, have been highly successful as a result, forging lasting professional relationships with countless law firms and corporations.
We remain as one of, if not the last boutique, white-glove litigation support service providers, and the skyrocketing demand for a provider that fits this mold is clear in our track record. Haystack has been recognized as one of the fastest-growing companies in the nation two consecutive years. The reason why we have been able to survive and thrive in these competitive conditions, of course, is our people.
I’ve watched the team here grow and improve in ways that I never could have imagined. We have the best people in the industry at all levels of the business, and in every department. Creative, ethical, industrious, and savvy experts fill our offices, helping to build an unrivaled trustworthiness among our clientele and propelling us to the upper echelons of the litigation support and managed services industries.
Haystack is committed to excellence and will continue to evolve alongside the rapidly changing regulations, risk management demands, and best practices of litigation support as they change. I am proud to be a part of this exciting company, and all of us here at Haystack look forward to helping you and your firm navigate through the complex IT, litigation, management, and governance challenges of the modern era.
Kevin D. Glass
President & Chief Executive Officer